Frequently Asked Questions
Everything you need to know about shopping with us.
What is your return policy?
We accept returns within 30 days of the purchase date. Items must be unworn, unwashed, and have all original tags attached. Please note that final sale items and certain accessories are non-returnable.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status directly through your Forever 21 account dashboard.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How do I find the right size?
Each product page features a detailed size guide to help you find your perfect fit. We recommend comparing your body measurements to our charts as sizing can vary between different styles and fits.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel an order within 30 minutes of placement. After that window, we are unable to make changes, but you can initiate a return once the package arrives.